Airports in the United States Assessed: Newark Liberty and Fort Lauderdale Place near Bottom of Rankings
In the latest AirHelp Score report, US airports have been ranked based on factors such as on-time performance, customer service experience, food and shopping options, and claims processing related to flight disruptions. The rankings provide valuable insights for travelers looking to optimize their airport experiences.
Salt Lake City International Airport has once again clinched the top spot for the third consecutive year, with a commendable score of 8.29. San Francisco International Airport and Minneapolis-St. Paul International Airport rounded out the top five, with scores of 7.93 and 7.89 respectively.
However, not all airports fared as well. Newark Liberty International Airport and Fort Lauderdale-Hollywood International Airport rank among the lowest in the United States. Their overall low AirHelp Scores, reflecting factors like service quality, on-time performance, and passenger satisfaction, have contributed to their poor rankings. Newark Liberty scored 7.25, placing it at the very bottom in the U.S., while Fort Lauderdale-Hollywood scored 7.38, ranking as the second-worst U.S. airport.
Chicago O'Hare International Airport, which previously ranked higher, dropped to the seventh position with a score of 7.85. Atlanta Hartsfield-Jackson International Airport also saw a drop, landing in the sixth position with a score of 7.88.
Los Angeles International Airport also performed well, with an overall score of 8.09. Interestingly, Newark Liberty International Airport, which serviced 48.9 million passengers in 2024, struggled with on-time performance and passenger satisfaction.
The AirHelp Score evaluates airports based on various key performance indicators. For instance, on-time performance measures how frequently flights depart and arrive as scheduled. Customer service experience includes staff helpfulness, cleanliness, and queue times. The availability and quality of food and shopping options are also considered, as are claims processing related to flight disruptions.
While specific detailed breakdowns for Newark Liberty and Fort Lauderdale-Hollywood are not publicly elaborated in the available search results, the AirHelp Score emphasizes passengers' recent experience. These airports' low scores indicate challenges in operational efficiency and customer satisfaction compared to higher-ranked airports like Salt Lake City International Airport or Los Angeles International Airport.
The information is sourced from the IndexBox Market Intelligence Platform. For travellers planning their next trip, these rankings offer valuable insights into which airports may offer the best experience. It's always a good idea to consider these factors when choosing an airport, as they can significantly impact the overall travel experience.
- Despite the poor rankings, Newark Liberty International Airport and Fort Lauderdale-Hollywood International Airport could potentially have a negative impact on one's lifestyle, as their low AirHelp Scores suggest challenges in operational efficiency and customer satisfaction, which might affect travel experiences.
- On the contrary, global trade might benefit from the high performance of airports like Salt Lake City International Airport and Los Angeles International Airport, as their commendable AirHelp Scores indicate better on-time performance, customer service, and overall efficiency, which could lead to smoother cargo handling and transportation.
