Large-scale cruise ship debut: TUI introduces vessel accommodating 4000 passengers, yet faces backlash
The newly launched Mein Schiff Relax, TUI Travel's first InTUItion Class ship, has received an overwhelmingly positive response from passengers, according to customer evaluations. As of June 2025, the ship boasts an impressive overall rating of 4.3 out of 5 from 94 reviews, with a 4.4/5 rating for the ship in general and 4.5/5 for the cabins.
Mein Schiff Relax marks TUI's strategic growth in the cruise industry, emphasising guest well-being, innovative design, and inclusivity. Notable features include balcony cabins designed for solo travellers, luxurious two-deck Freedom Suites, and itineraries focusing on the Western Mediterranean. The ship is also equipped with the latest technical and safety systems, operating at a service speed of 22 knots.
Initially, some passengers expressed dissatisfaction due to challenges with wait times and crowded restaurants and pool areas. However, Tui Cruises CEO Wybcke Meier has announced that guests can expect the Mein Schiff Flow, designed with the same principles as Mein Schiff Relax, to set sail next summer. The Mein Schiff Flow, TUI's ninth ship, will accommodate nearly 4000 passengers, similar to its sister ship.
Despite initial teething problems, Meier reports that negative feedback has diminished, and the Mein Schiff Relax's guest satisfaction is now back to average. Meier attributes these issues to the crew and equipment needing time to adjust to the new routines.
TUI Travel is expanding its cruise ship fleet with two new ships, the Mein Schiff Relax and the Mein Schiff Flow. The Mein Schiff Relax, launched in April 2025, is the largest ship in TUI's fleet, allowing the company to host around 22 percent more passengers each year.
Passengers were eager to try out the new offerings, leading to some restaurants being overcrowded while others were nearly empty. Nevertheless, the overall passenger experience on Mein Schiff Relax has been rated outstanding, with praise for cabin comfort and ship amenities. There is no publicly available information of significant criticism or TUI's responses to it at this time.
In summary, the Mein Schiff Relax has been well-received by passengers, with high satisfaction especially with accommodation quality. TUI has showcased the ship as a forward-looking vessel focused on guest comfort and inclusivity. Despite initial challenges, TUI has managed to address these issues, and the Mein Schiff Relax's guest satisfaction is now back to average. The launch of the Mein Schiff Flow next year promises to continue TUI's commitment to innovation and passenger satisfaction.
What improvements could be made to the Mein Schiff Relax's restaurants and pool areas to enhance the overall guest experience? Can the lifestyle of a solo traveler on the Mein Schiff Relax be described as luxurious, given the availability of balcony cabins designed for such travelers?