'Smart Pickup Unveiled': Dubai Airports Introduces Innovative Greeting Service
**Dubai International Airport Introduces DXB Greet & Go for Seamless Arrivals**
Dubai International Airport has unveiled a new service, DXB Greet & Go, at its Terminal 3, aiming to revolutionise the guest pickup process. This technology-driven solution is designed for travellers arriving with pre-booked hotel, limousine, or tour operator services.
The service works by providing guests with a unique QR code from their service provider before their arrival. Upon landing at Terminal 3, guests can scan this code at designated DXB Greet & Go kiosks located in the Arrivals area. Instantly, they are presented with detailed information about their assigned driver and vehicle, including parking location and car registration number.
A team of multilingual airport ambassadors, fluent in Arabic, English, Hindi, Tagalog, and more, are on hand to escort guests directly to their driver, ensuring a smooth and stress-free transition from the aircraft to the vehicle. The service offers a secure and polished meeting point within Terminal 3, aligning with Dubai Airports’ high standards of luxury and efficiency.
Compared to the traditional process, DXB Greet & Go offers numerous improvements. It eliminates confusion by removing the need for guests to search through crowds or ask "Are you my driver?", particularly beneficial for tired travellers with luggage. The service also improves terminal flow and minimises congestion by streamlining the pickup process and organising guest movement.
The structured approach of DXB Greet & Go meets Dubai Airports’ border security and service standards more effectively, ensuring better crowd management and security. Furthermore, the technology-enabled system allows partners like hotels and tour operators to offer a smarter, personalised welcome, improving overall guest satisfaction.
Essa Al Shamsi, Senior Vice President of Terminal Operations at Dubai Airports, stated that DXB Greet & Go modernises arrivals by helping partners deliver a smarter, more personalised welcome while easing footfall and improving operational flow within the terminal[1][2][3][4].
Businesses can register their drivers and vehicles on the DXB Greet & Go portal and send guests a personalised QR code before their arrival. This new solution aims to replace traditional guest paging with a seamless, technology-enabled experience, making the journey at DXB more efficient and enjoyable for all guests.
- The streamlined arrivals process at Dubai International Airport's Terminal 3, DXB Greet & Go, is designed to cater to travellers with pre-booked services in travel, real estate, or the business sector.
- The technology-driven DXB Greet & Go service provides guests with a unique QR code from their service provider, which can be scanned at designated kiosks in the Arrivals area to access detailed information about their assigned driver and vehicle.
- With a team of multilingual airport ambassadors and a secure, polished meeting point within Terminal 3, DXB Greet & Go offers a seamless transition from the aircraft to the vehicle, enhancing travel and lifestyle experiences for Dubai Airports' guests.
- DXB Greet & Go not only eliminates confusion and improves terminal flow but also offers partners from the travel, real estate, business, news, sports, technology, and lifestyle industries an opportunity to deliver a smarter, more personalised welcome, ultimately improving overall guest satisfaction and health.
- By registering their drivers and vehicles on the DXB Greet & Go portal and sending guests a personalised QR code, businesses can replace the traditional guest paging system with a technology-enabled, efficient, and enjoyable experience for all travel guests.
